Enterprise Social Systems and Organisational Change †MyAssignmenthelp

Question: Discuss about the Enterprise Social Systems and Organisational Change. Answer: Introduction: This report discusses the importance of using technological assistance from different systems in improving the performance of an organization. Information technology in todays world has become the most necessary resources for operating as well as managing the organizations. These technological guidance touches every facet of the modern firms starting from the customers services to security, effective operation and communication. Due to this reason, various departments have been emerged in the enterprises such as application developers, information security experts, data architects and business intelligence analysists. In order to operate successfully, the modern companies are seeking various ways to incorporate technologies in their business. In doing so the companies are leaning towards the utilization of large scale software packages such as the ERP systems to control all complicated operations of the business. In addition to this, the companies rely on the capacity of the supply c hain management system for better efficiency. There are numerous ways that the Enterprise systems can benefit greatly to the organizational performance. First of all, the enterprise systems can store all the business data in usable format. Though this the companies can improve their customer experience. Though the ERP systems, the enterprises can store the history and other information of the customers and quickly retrieve when needed. Secondly, ERP systems allow the business to automate their customer service process which helps the employees to give a consistent experience to the customers. This also helps in responding the customer requests about the products quickly. It can forecast for new products and track the products easily. Thirdly, apt use of the ERPs allows to scale the IT capabilities of the business. Through this, the companies which need to store the additional data as well as want access to the additional processing power, get access by using cloud and other internet based enterprise systems. For doing this the c ompanies do not need to invest in the IT hardware which helps to company to reduce or control costs but meet the needs of the customers. In addition to this, the ERP systems help the enterprises to maximize the reliability of IT infrastructure in caparison to the small-scale IT solutions. Through this the systems of the organization will have better uptime and no downtime. By making sure that the IT systems are able to collect data as well as operating efficiently, the companies can make their customers experience strong and consistent. Fifthly, having access to the real-time data about the business operations, is a very unique as well as vital characteristic of the ERP systems (Tarhini, Hussain and Takwa 2015). This is due to the fact that the business environment in these days is fast changing. Therefore, waiting for data during several months is not feasible for the enterprises. A high level access to information permits the leadership for accessing and improving upon the processes of the company more efficiently in compared to the other. Sixthly, the enterprise systems help the companies to reduce the overall cost of running their businesses. This however, enables the organizations to gain more of their budget free for increasing the customer service capabilities in one hand and invest in the other assets on the other. This improves the customer experience and have less effect in the bottom line of the business. Seventhly, the ERP systems help in streamlining the supply chain management (Ahmadi et al. 2015). This enable the companies to deliver their products to their customers more reliably as well as at a very low cost. Regulations have been reality in the business but in this modern world, regulations have become progressively stringent as well as enforced. The regulations demand that the investors receive a significant amount of data regarding the operation of the company, including the data about assets, properties as well as inventory managements. The enterprise systems can be used for ensuring compliance with progressively burdensome federal regulations without taking personnel away from their vital customer servic e functions (Ranjan, Vijay and Pralay 2016). Finally, ERPs are essential in securing the data of the customers which has become mandatory of the companies now days. Measuring performance: Measuring the contribution of enterprise system is important but remains neglected in many organizations. For evaluating the contribution first the companies assess the most visible factors, such as the new systems running without hampering the function of the company or impairing related operations. In the planning process, the companies usually project measurable results focusing on cost saving and improving revenue which are measured in the context of ERP systems (Ptak and Eli 2016). Through measuring the tangible benefits such as providing better information to the employees. The reduction in the errors are also tangible. The managers of the companies measure the improves through the generalized improvements. For instance, higher sales, more repeated sales, higher sales conversion rates, high customer retention rates and an improved public image. Beside this, there are some internal indicators which are highly visible but nearly impossible to quality (Monczka et al. 2015). As the ERP systems have become routine part of the daily operations, the employees cane delivers the services as expectations. The principal drivers behind businesses adopting a supply chain management system mainly focus on the customer satisfaction thus achieve success in the competitive market. The companies aim to satisfy their customers in every possible manner (Mangan, Chandra and Chandra 2016). Thus they focus on delivering the correct product along with correct quality to its customers. In addition to this, the companies try to deliver products at right the location at the right time. Supply chain management systems therefore help the companies to prepare ground for customer satisfaction in all-encompassing manner. One of the chief aims of the organizations these days is reducing all kinds of costs so that they van increase their profit. The retailers therefore depend on the supply chains for fast delivering expensive products and avoiding holding costly inventories in their stores longer than necessary. The manufacturers similarly depend on their supply chains to reliably deliver necessary materials to their assembly plants to avoid material shortages that would shut down their production. Both the manufacturers as well as the retailers depend on their supply chain managers for designing the networks which meet their own customer service goals at the least total cost. Well-organized and effective supply chains enable a firm to be more competitive in the market place. Every firm desire to improve their financial position. This is one of the most important drivers why the firms vales their supply chain mangers. Thus the firms get benefits tie reduce the supply chain costs as well as in controlling them (Kumar et al. 2016). The organizations take steps to decrease the use of fixed assets for example the warehouses, plats along with the transportation vehicles. In doing so, the firms take help from the supply chain management. These systems can redesign the networks thus reduce the investment in constructing the fixed assets. The corporations also need to increase and continue their cash flow in the business which become one chief driver for using the supply chain management systems (Kanaane et al. 2015). These sped up the product flows to the customers thus help the firms to gain success. Change management: The change management process of an organization is important for the successful implementation of the ERP systems. The implementation of new systems like the ERP software needs to be evaluated by the management of the organizations. The change management related process starts before the ERP systems are actually implemented (Jacobs et al. 2014). The first step is related to the implementation of the change management related approach before the ERP system is implemented. The possibilities related to the implementation of these systems need to be evaluated with the management. The benefits that the company will be able to enjoy from this new software also needs to be discussed with the employees. The culture of the company needs to be evaluated based on the implementation of the new software (Esteves 2014). The organizational culture will be evaluated based on a variety of factors including, language, demographics, education, work personalities and skill-levels. The successful implem entation of the ERP software requires a complete buy-in from the employees of the organization who are involved in the process of decision-making. The entire management of the organization needs to be on board before the decision related to this implementation process is taken. This decision requires the effort from the entire team, mainly from the top management (Altamony et al. 2016). The employees need to be taken into consideration before the actual implementation is done. The most important step of the change management process is the participation of all the employees of the organization who are going to use the process. Conclusion: Therefore, it can be concluded that the management needs to convince the employees about the benefits of the ERP process. The last and most important step is the training that is provided to the employees regarding the usage of this software for increasing the profitability. The examples of training resources and tools are workshops, readiness assessments, white papers, live demos, live Q A, free trials. Thus the companies will be able to succeed in the competitive market. References: Ahmadi, Sadra, Elpiniki Papageorgiou, Chung-Hsing Yeh, and Rodney Martin. 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